SteelWorkshop aim at providing safe delivery of our goods and excellent services to our customers. We have our own mission, to ensure quick and efficient delivery service.

• General
• Shipping Methods
• Shipping Costs
• Shipping Delays/Out of Stock Items
• Proof Of Delivery
• Cancellations
• Returns and Warranty
• Return Shipping address
• Questions

General

All information needed to succesfully complete an order will be presented to you during the ordering proccess. Once you have put all the products you want into your shoppingcart, you click on "Checkout". And, after filling in the shipping information and such, it only takes a few clicks to complete your order.

Shipping Costs

All shipping prices on the SteelWorkshop website vary depending on the product and the prices stated are to UK mainland only.

We will ship to the below destinations but you will have to contact us about the price:

• Northern Ireland
• Republic of Ireland
• Isle of Wight
• Isle of Man
• The Channel Islands
• Scilly Isles
• Scottish Highlands

Shipping Delays/Out of Stock Items

We always strive for customer satisfaction. However, some shipping delays are beyond our control such as weather and delivery errors. In order to ensure your order arrives promptly please review all information submitted before processing orders.

Packages shipped with an incorrect address provided by the customer are subject to a ￡5.00 non-refundable correction fee.

Packages returned due to an incorrect address provided by the customer will be charged a ￡10.00 restocking fee.

Customer is subsequently responsible for shipping and handling charges in order to reship your package.

Occasionally, an item will be out of stock. Out of stock orders will be held "open" until item is restocked and will be shipped immediately upon arrival.

Proof Of Delivery

The person receiving the goods must sign ESCD as proof of delivery of the consignment. Any computerised record of the receivers signature that ESCD has obtained will be evidence of the delivery of the quantity of parcels within the consignment.

Cancellations

Cancellations must be made within 24 hours after the order is placed. Please contact a Customer Service Representative in order to cancel your order. You may cancel your order and obtain a full refund if order has not been shipped and/or is not awaiting shipment.

Please allow 2 to 3 business days for your account to be successfully refunded in full. You will be notified via email with a confirmation once refund has been issued.

Customer is responsible for all return shipping and insurance costs. Package must be in original packaging without any damage in order to receive a refund. Shipping and Handling is non-refundable.

Returns and Warranty

1. Because most of  our products are custom made to order products we can not offer a standard return policy  if you do not like / are not satisfied with an item after receiving it unless it is a product not manufactured by SteelWorkshop, you can return the item for an exchange or for store credit providing it is in a perfect and resalable condition. Product must be returned in the condition it was received. We reserve the right to refuse returned items or deduct a 10% restocking fee if they are not in a resalable condition when returned.

2. For products listed on our website that are not manufactured by SteelWorkshop there is a standard 7 day return policy: if you do not like / are not satisfied with an item within 7 days of receiving it, you can return the item for a refund or an exchange providing it is in a perfect and resalable condition. Product must be returned in the condition it was received. We reserve the right to refuse returned items or deduct a 10% restocking fee if they are not in a resalable condition when returned.

3. If you are returning non made to order goods to us because you have changed your mind within 14 days, you will receive a refund calculated from the cost of your goods (excluding the postage & packaging costs) less 5% (a minimum of 5 pounds) contributing to our costs directly associated with your purchase which include the credit card/bank transfer surcharge and the cost for restocking the goods. You will receive a refund from us within 10 working days.

4.If you return the goods to us due to a fault within 14 days, you will be entitled to receive either a full repair or replacement of the goods or a full refund without any deduction. Please note that all accessories should be returned together with the goods packed in the box as you received and the item should not be damaged (e.g. dented / cracked/burnt or blown components circuits etc). You will receive refund from us within 10 working days.

5.If you return the goods to us due to a fault after 14 days, we will process the return based on the conditions of the manufacture warranty and may not be able to provide a refund.

6. Faulty products listed and purchased on our website not manufactured by us will need to be returned  (at your costs) to the correct manufactures address and we are not be held responsible for faulty good not manufactured by steelworkshop. in this case you would need to contact us for the correct returns address for the manufacturer of the product so they can either correct the fault or replace the goods (if still under the manufacturers warranty).

6. Please note that according to our Terms and Conditions if you send the goods back to us without pre-consent from us, the goods returned are not in their original condition, or you return a faulty product but no fault is detected after an examination by our engineer, we will send the returned goods back to you with a re-delivery charge and reserve the right to charge up to 15% of your purchase price to cover our administration cost, plus an examination fee where applicable.

7. Flight cases purchased on this website or by telephone are not manufactured by steelworkshop, These are only offered to you to help protect our products and any faults or damage to these products are not caused by steelworkshop so the products must be returned to the case company if still in warranty at your cost for either repair or replacement (if the manufacturers warranty still aplies).

Please note that you will be responsible for the costs of returning and sending the goods unless we delivered the item to you in error or the return is due to a fault within 14 days.

Return Shipping address

SteelWorkshop
Unit 3 Vale Mill,
Micklehurst Road,
Mossley,
Lancashire,
OL5 9JL.

Important - Please do not ship anything back to us without contacting us first. It may delay you getting a replacement or refund if we just receive products back without prior knowledge.

Questions

Questions regarding our Conditions of Usage, Privacy Policy or other policy related material can be directed to our support staff by clicking on the "Contact Us" link on the top menu. Or you can email us at: info@steelworkshop.co.uk